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Founded in 2004 and headquartered in Austin, Texas, AllClear ID provides identity protection services to businesses and organizations. AllClear ID identity theft monitoring and credit monitoring services include identity repair, identity theft monitoring, phone alerts, AllClear investigator support, identity theft insurance, lost wallet protection, and ChildScan monitoring. AllClear Identity Repair services give you immediate and automatic access to Identity Repair— no enrollment required— and the reassurance that we will help resolve any harm. Identity Repair is the most important and valuable service available to you. With AllClear ID, no matter where or how identity theft occurs, you are covered—and at no.

• Allclear Identity Repair Review
• All Clear Identity Repair Scam

Is Allclear ID a scam? If not, is this service worth using? If you’ve been asking these questions, then you should check out this review!

Let’s face it, being a victim of an identity theft isn’t fun.

So, it isn’t surprising that ID protection services have become quite popular these days.

These services are designed to help prevent your confidential personal information from being stolen.

They do this by offering monitoring services, alerts and notifications, insurance, and more.

Before we decide if Allclear ID is a scam, let’s get to know the product first.

What is Allclear ID?

Allclear ID is an identity theft protection and repair service.

But before you get into an identity theft protection service, keep this in mind…

There really isn’t a full proof method that will protect you from this type of theft.

However, regularly monitoring your personal details can help you catch a theft in progress.

Catching identity breaches early will minimize damage.

There’s also the fact that most ID theft protection services provide insurance.

Allclear ID Services:

Allclear ID however, is different from other theft protection services because you cannot buy their services directly.

In fact, the only way you can obtain their services is if a company or employer gives it to you for free.

You can’t buy it on your own. You have to be invited.

As you can see it has a different business model, and as such you will have to change your perspective on it.

Regardless, Allclear ID has two categories of services: Personal and Business.

The Personal category is for your family or yourself, it provides a wide range of ID protection and monitoring services.

• Identity Repair
• Monitoring Services
• Tools

On the other hand, the Business section is for companies who want to beef up their online security.

Some of the Business services include:

• Customer Breach Response Strategy
• Test Response Readiness
• Guarantee Deployment of Security Infrastructure
• 24/7 Support for Active Breach Defense

Allclear Identity Repair Review

We are going to talk about the services this product offers and how it holds up against other competing protection products.

Monitoring Personal Information with Allclear:

Allclear ID provides identity theft protection but it only monitors some of your personal information.

For example, the company only monitors your social security number… and that’s about it.

In comparison, reliable protection products like ID Shield monitor a lot more, such as: your name, address, phone number, credit cards, and more.

You can choose to use this product to monitor your child’s SSN also. However, you will have to pay $4.95 for this extra service.

Allclear ID’s Credit Monitoring:

I mentioned before that one of the primary functions of these ID theft protection products is their monitoring abilities.

Allclear ID does monitor your credit reports with the “big three” credit bureaus (Experian, Transunion, Equifax) in the USA.

However, you are not allowed to actually see your credit reports.

Furthermore, you are not given any tools that you can use to improve your credit history.

Once again, it’s clear to see that Allclear ID offers the bare minimum in terms of features.

Which is a let down.

Bank and Credit Card Information:

Allclear ID supposedly monitors the internet for your bank information and credit card number.

But there’s one problem…

While this is supposed to be a feature, there is no way to send your financial information to Allclear ID.

If they don’t have your financial information then they won’t be able to monitor the web for it.

It also seems that when people complain about this, the company is either late in responding or does not reply at all.

Good, reliable support is important, especially for an ID theft protection service.

ID Shield, for instance offers around the clock support for their customers, while Allclear ID support doesn’t seem reliable.

Allclear ID does offer services that helps you if you happen to lose your credit card.

But most banks already have anti-theft systems in place.

Allclear ID’s Insurance Protection:

The company offers a $1 million dollar insurance for identity theft.

In other words, if you become a victim while under their services, then you could possibly receive a maximum of $1 million dollars to repair damages.

It is important read the fine print of their insurance policy.

How does Allclear ID insurance hold out to other protection products? Well, most ID theft services also offer $1 million USD in insurance.

However, ID Shield is the only ID theft protection service that we reviewed that offers $ 5 million dollars in maximum insurance payout.

Allclear ID’s Security for Login:

Having a strong login security is important.

Allclear ID does shine in this aspect.

You are given a two step authentication method that is very secure.

First, you will need to enter your email and password to the Allclear ID website.

You will then receive an automated call where you will be told to enter a PIN number on your phone.

What’s the Verdict? Is Allclear ID a Scam?

The evidence shows that Allclear ID does not seem to be a scam.

However, competing services like ID Shield, ID Watchdog, etc, are simply more reliable.

So, while Allclear ID is a decent service if you have received it for free.

If you are planning to buy it, then you may want to look at other ID Theft Protection services.

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All Clear Identity Repair Scam

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Hackers breached my workplace 2x. I got this “service” for “free”. What a pain! When I try to do my annual credit check, I’m blocked because of this useless service. They send me an email every month saying everything is good but they didn’t notice that someone else’s bad credit history has been attached to my report! Had it removed once, I had to do it. And the mysterious person in Chicago is back on my credit report again! Don’t use this useless service. What a waste and a pain.

I registered in AllClear ID since Blue Cross was exposed to a data breach a couple of years ago. Today I received a collector's phone call regarding my little child who supposedly has an account on collection. I tried to verify this with AllClear but I couldn't log on to my account online. Also I spent 40 mins on the phone and the rep drove me in circles and never completed the connection to an identity theft specialist. She just kept going like a broken record over and over putting me on hold for periods of 5 to 10 mins. It should be a crime to steal people's time this way.

My Credit card and my business debit cards have all been used fraudulently multiple times. When I spoke to a rep he told me they only monitor my credit reports. So effectively they take a look inside the barn after the horse has been stolen. This company should be shut down.

Over two weeks after opening an new loan account I get a message from AllClear telling me I have an alert on my account. I tried to sign in to my Allclear account multiple times and kept getting login failed message. I then tried to call Allclear and got a message to leave my phone number and they would call me right away. They never called back. I then called the AllClear support line and talked to a representative. After asking me several questions to confirm my identity he said I had no alerts. I ask why AllClear called and said I did. He put me on hold and did find out there was an alert, which I acknowledged. He could not answer why web sign in failed or AllClear did not call back. Very disappointed in length of time it took to get alert and not being to timely access account to listen to alert.

I continue to get calls from AllClear ID saying I have new activity on my account. Trying to find out just what that new activity is 'is next to impossible'! I call them back at the number provided and get a similar confusing response. It ends requesting I provide my phone number, so they can immediately return the call. BUT, there was no call! I'm convinced a monkey with a bunch of bananas in a Tech Center could do a better job!

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I went around in circles with this company for months. They call every few weeks and ask the same questions over and over. They will not listen to anything you say or do anything to help. I finally had enough and I protested their inability to help with ID theft and they closed my case. I'm filing a complaint with Blue Shield who provided this useless company as well.

I am writing to post a positive experience with AllClear ID. I've written many complains on this board about other companies, so hope this is credible. Within days of selling my house and moving out, I suffered identify theft. I am a Verizon customer but it seems someone tried to open a T-Mobile and Sprint account using my driver's license number. Sprint cleared up the matter after one phone call. However, with T-mobile and TransUnion, despite 6 phone calls, having given my SSN to 8 people, and one face-to-face visit, I was frustrated with not being able to get the hard credit inquiry removed from my TransUnion credit report.

I contacted AllClear Investigative Services. I had the basic protection from the Home Depot breach, so not full credit monitoring. I got to Marcus who was a big help. I know others have complained that the representatives are overseas, but from the way Marcus spoke, and his similar frustrations as me, I think he's based in the USA.

He started by setting up a conference call with T-Mobile. We had to sit on hold for 15 minutes but he got to them. T-Mobile gave us the standard, 'you don't have an account with us, call TransUnion or your bank to get the credit inquiry removed', and kept putting us on hold. Marcus was insistent to T-Mobile and confronted them about the excessive hold. He asked for a supervisor and got the same thing, that T-Mobile can't do anything about an unauthorized T-mobile inquiry on my account. This is the same story I heard from T-Mobile.

Marcus then had another T-Mobile number and got to David in the fraud department, employee **. David was awful, and despite Marcus telling him he was factually incorrect, David insisted that I had to dispute it with TransUnion. David told us we had gotten incorrect information from Nick in their fraud department whom I had spoken. David said there was no one above him, and no supervisor.

David at T-Mobile was frustrating to deal with. I would have given up then. But Marcus either had another phone number or something and now got Andrew from T-Mobile on the line. Andrew quickly apologized and E-mailed me a credit deleting letter within minutes. I can now send that to TransUnion to get the hard inquiry removed. I am really happy with Marcus from AllClear for his persistence and his aggressiveness on the phone with T-Mobile. I would have given up, and normally I fight the most against big companies. The only complaint I have is that the audio on Marcus wasn't so great, and sometimes it was hard to hear him.

Anthem BCBS in early 2015 allowed a hack into their system where personal identity information on several members of our family. Anthem hired AllClear ID to handle the identity theft and as the reporting services to those whose personal information was compromised. They sent out hard copy notices to which people were automatically registered with AllClear ID. However, it is very confusing as to what you get when you are already signed up with them.

Definition of a crime: My first encounter with AllClear ID is speaking with a customer service rep when trying to determine how this all works. Her comments to me were, 'You really did not have to do anything until a crime was committed' to which I replied, 'A crime was committed. Personal ID information was stolen.' She responded, 'I mean, if there was a crime committed against you.' I replied again, 'There was a crime committed against me. My personal ID was stolen.' Her answer was, 'Well you know what I mean.' I truly did not. A crime was committed and they were hired to correct it for me. As of yet they have not corrected anything.

Restoring to pre-ID theft situation: AllClear ID promises to return everything back to pre-theft situation. They are unable to and do not have an answer on how to do it. Their supervisor Chris ** Investigations Supervisor, ph **, fax **, was unable to explain to me the process for getting claims processed and had to bring in AIG, the insurance who is backing them, to explain how a claim is done. He also did not know how to restore or could not explain how to restore all my ID back to its original state. Every time I asked for how things are done he had to get back to me once he found out. In several instance he claimed, 'We have never done that before so I will have to find the answer.' AllClear ID on their website claim that they have a 100% success rate in resolving identity theft cases. They have been trying to resolve mine for over 6 months now with no success.

The Fine Print: No information is provided to the victim prior to registering with AllClear ID. You sign up and only after that is done and you ask for their terms and conditions is it provided. In their fine print they state (paragraph 9, last sentence), 'AllClear ID does not warrant that the service will operate without interruption, be error-free, or achieve specific results. The service is not a credit counseling service. AllClear ID does not promise to help you improve your credit record, history, or rating.' This statement clearly goes against them promising they will restore your ID back to pre-theft conditions. They waive this off as legal red tape. I signed up in early August and received this on 8/28/15 on my second request.

Failure to submit monthly reports: As soon as I signed up I received my first monthly report. This is the only monthly report I received for 6 months. When I asked why their first answer was that it was probably on my end because my email was not setup to receive it. I verified my email and contact information and informed them that since I received it on month that it must be on their end. I never heard back from them on why it was occurring or how to correct it. I emailed Chris ** on this in January and never heard back from him. When I spoke to them on 2/8/15 they informed me that they had a new system that was causing the problem.

When I open the first claim in September I never heard back from anyone and had to call in to get some action. I finally reached Juan ** Investigations Lead ph: ** FAX ** who indicated that upon registration I should have received a packet informing people on how to file a claim. They admitted was an error. I asked for them to be expedited to me but they would not. I finally had to put in a request to Juan to email them to me. They indicated they would have to contact the insurance provider (AIG) to get the forms. I had to have a conference call with AllClear ID and AIG to get the forms and have them explain them to me. AllClear ID could not explain them or educate me on how to fill them out or file them properly so they were accurate.

Customer has to do all the work: When any issues came up regarding the IRS it was very difficult or nearly impossible for them to understand how to resolve issues. Someone tried to get into the IRS with my personal info (luckily IRS shut it down) and locked my account. Despite the fact I have given them permission to use my info to correct any damage and despite the fact they claim to restore the situation, I had to contact the IRS and I have to call the credit monitoring services. I spent 20+ hours working with IRS on my issue without the aid and support of AllClear ID.

Escalations: When I was not satisfied with the answers from the front line service folks I asked to speak to a supervisor. I was not given the opportunity to speak to anyone above the front line service person. I had to take it upon myself to reach out to the AllClear ID CEO via email, Bo Holland, bo.holland@allclearid.com who in turn had to ask a senior person to reach out to me to get my questions answered.

4 party system: When I inquired about the claims process I was told that AllClear ID does not handle claims and that I would have to work with AIG. They provided me a number that went to a scheduling service that sets up an issue with AIG. They could not tell me anything about Anthem BCBS, AllClear ID or AIG. They were simply a scheduling/information gathering service. I had to call back to AllClear ID and get them to find me a direct number into AIG. So now we have 4 parties involved in this entire process to get answers and get a claim started.

I am 2+ months in and still do not have an understanding of how to file a claim or get help. I had to get on a 3 way call with AllClear ID and AIG at which point AIG sent me a whole new set of instructions and forms I had never heard about or were informed about. I now was instructed to work directly with AIG to whom I have no contractual or past relationship with. They are now sending me all new info without any clear path of how this works. They simply stated and repeated over and over again, 'Submit the claim and we will process it.' I asked 'How long would it take? What if it is denied? What is the appeal process?' They could not or would not answer these questions.

Once it was clear Ben was unable to help guide me. I asked to speak to someone new that had more information. I was directed to Jim **, Assistant Vice President Financial Lines. I asked Jim to help me and provide someone else who was more experienced in this matter. He refused. I then went back to AllClear ID indicating that this was their issue to resolve since they have the contract with AIG and I do not. I never heard back from AllClear ID.

Not what you expect: Anthem BCBS and AllClear ID claim they will cover up to $1,000,000 in damages when reviewing AIG's forms there. Where is Anthem BCBS in all this? Nowhere. I have escalated to them several times and have request and 3 way call with them and AllClear ID. They either call without leaving a message or are unable to support the request. AllClear ID claims they have no way of contact Anthem BCBS at any given moment and must reach out to them by some means that they can not disclose.